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2023

1.
Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter?

Aki Tsunemoto, Mark McAndrews, Pavel Trofimovich, Eric Friginal

Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter? Journal Article Postprint

In: Journal of Second Language Pronunciation, vol. 9, iss. 2, pp. 234–262, 2023.

Links | BibTeX | Tags: accentedness, comprehensibility, customer service, English for specific purposes, fluency, interaction, speech ratings