@article{Tsunemoto2022,

title = {Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter? },

author = {Aki Tsunemoto and Mark McAndrews and Pavel Trofimovich and Eric Friginal},

url = {https://www.paveltrofimovich.ca/wp-content/uploads/2022/03/Tsunemoto_etal_2022JSLP.pdf, Article pdf},

doi = {https://doi.org/10.1075/jslp.21027.tsu},

year  = {2022},

date = {2022-04-25},

urldate = {2022-05-31},

journal = {Journal of Second Language Pronunciation},

keywords = {accentedness, comprehensibility, customer service, English for specific purposes, fluency, interaction, speech ratings},

pubstate = {published},

tppubtype = {article}

}