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2022

1.
Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter?

Tsunemoto, Aki; McAndrews, Mark; Trofimovich, Pavel; Friginal, Eric

Listener perceptions of customer service agents’ performance: Do comprehensibility, accentedness, and fluency matter? Journal Article

In: Journal of Second Language Pronunciation, 2022.

Links | BibTeX | Altmetric | Tags: accentedness, comprehensibility, customer service, English for specific purposes, fluency, interaction, speech ratings